Your Privacy Matters to Us

We collect different types of information depending on how you use Teknant:

1.1 Information You Provide Directly

When you create an account:

• Name and email address
• Phone number
• Password (encrypted)
• Role (landlord, property manager, or tenant)

When you use Teknant as a landlord or property manager:

• Property details (addresses, GPS coordinates/live location, administrative location, unit counts, amenities)
• Tenant information (names, contacts, lease agreements, payment records)
• Financial data (rent amounts, payment history, deposit records)
• Document uploads (lease agreements, receipts, property photos)

When you use Teknant as a tenant:

• Phone number (for log in via OTP)
• Tenant ID (assigned by your landlord)
• Residential address and location (GPS coordinates of the property you rent, as provided by your landlord)
• Transactions Details (Transaction records when you pay rent through Teknant)

Note: Your landlord or property manager registers your tenant profile and adds your details. You only need your phone number to log in via OTP.

We use your information to:

• Provide our services: Create and manage your account, process rent payments, generate reports, send reminders
• Improve our platform: Analyze usage patterns, fix bugs, develop new features
• Communicate with you: Send transaction confirmations, service updates, security alerts, and customer support responses
• Ensure security: Detect and prevent fraud, unauthorized access, and abuse
• Comply with legal obligations: Tax reporting, regulatory compliance, law enforcement requests
• Marketing (with consent): Send newsletters, product updates, and promotional offers (you can opt out anytime)

We take data security seriously and implement industry-standard measures to protect your information:

Security Measures

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
• Secure hosting: Data is hosted on secure cloud servers with regular backups
• Access controls: Only authorized personnel can access sensitive data, with role-based permissions
• Password protection: Passwords are hashed using bcrypt and never stored in plain text
• Regular audits: We conduct security reviews and vulnerability assessments
• Two-factor authentication: Available for enhanced account security

Data Location

Your data is stored on secure servers located in Kenya and may be backed up to servers in other jurisdictions that comply with international data protection standards. We ensure all data transfers meet the requirements of Kenya's Data Protection Act.

We do not sell your personal information. We only share data in these limited circumstances:

4.1 Within Teknant

• Between landlords and tenants: Landlords can see tenant information for properties they manage. Tenants can see landlord contact information for their rental units.
• Property managers: If you grant access to a property manager, they can view data related to the properties they manage on your behalf.

4.2 Service Providers

We work with trusted third-party service providers who help us operate Teknant:

• Payment processors: Safaricom (M-Pesa) for processing rent payments
• Cloud hosting: Secure server providers for data storage
• Email services: For sending transactional emails and notifications
• Analytics tools: For understanding how users interact with Teknant (anonymized data only)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our legal rights or defense in legal proceedings
• Prevention of fraud, crime, or harm to individuals

Under Kenya's Data Protection Act, 2019, you have the following rights:

How to Exercise Your Rights

To exercise any of these rights, contact us at:

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

Account Deletion

If you delete your account, we will permanently delete your personal data within 30 days, except where we are legally required to retain certain information (e.g., transaction records for tax purposes). Financial records may be retained for up to 7 years as required by Kenyan law.

Teknant uses cookies and similar technologies to improve your experience:

Types of Cookies We Use

• Essential cookies: Required for basic functionality (login, navigation, security)
• Performance cookies: Help us understand how users interact with Teknant
• Preference cookies: Remember your settings and choices

You can disable cookies in your browser settings, but this may affect some features of Teknant.

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data retained while your account is active
• Closed accounts: Personal data deleted within 30 days (unless legally required to retain)
• Financial records: Retained for up to 7 years for tax and legal compliance
• Backups: May persist in backups for up to 90 days after deletion

Teknant is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or in-app notification
• For material changes, request your consent where required by law

We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya.